STEP 6.2: A CASE STUDY
Builds His Team
David can't be behind the counter every hour of the day. He needs to hire his first key team member to help run the shop.
The Action
1. Define Value Alignment First
His job description leads with a "This is for you if..." section that emphasizes a love for coffee, a passion for community, and a friendly, outgoing personality.
2. Outline Key Responsibilities
The role will own the customer experience during their shift, handle opening/closing procedures, and help train new part-time staff.