STEP 5.3: A CASE STUDY
Builds His First System
David's shop is getting busier. He's hiring his first part-time barista and needs to ensure a consistent experience for every customer.
The Action
Create the SOP
David creates a simple, laminated checklist for the two most important processes: the morning opening routine and the evening closing routine.
The Outcome
The checklists empower his new hire to run the shop confidently. David has built his first true business system, freeing him up to focus on growth.
New SOP: Morning Opening Checklist
- Grind beans for batch brew.
- Calibrate espresso machine.
- Set out pastries and signage.
- Unlock doors at 7:00 AM sharp.